Using Chatbots to Redefine Patient Engagement
How are healthcare organizations using AI and chatbots for community engagement?
We share everything you need to know!
Since the beginning of the pandemic, instant messaging numbers have gone up. According to Meta, WhatsApp has 2 billion active users worldwide, and there are more than 100 billion messages sent each day on the app. Through self-service interaction with chatbots, patients can get their simple questions answered and needs met before directly engaging with a community manager, saving time and money while building brand loyalty and trust.
Download this POV to find out how your business can get started in developing their own chatbot and implementing one in your community engagement strategy. Plus, learn how chatbots can not only help improve communication and engagement across stakeholder networks at scale but also drive improved connection and trust with potential patients and beyond.
This is part of the Klick Community Management series, a collection of expert perspectives on the untapped opportunities in the community management and social customer care sector, within the pharmaceutical and life sciences industry. Check out the rest of the series on IDX.