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Issue 574
July 31
 
 
 
 
 
HCP Omnichannel
Information overload varies by specialty
Source: OptimizeRx

Back in June 26th we featured a report from OptimizeRx that got the Klick Wire "Must Download" award (not a real award -Ed.). Part of their CRM is to send an email with links to their Specialist Survey Snapshots.

These snapshots include Cardiology, Dermatology, Endocrinology, Neurology, Oncology, and Primary Care. If you only need one you can choose it from their download page.

We pulled the top information sources from each sheet and charted them for Wire readers for reference. 

Information Overload
 

Many specialties have a hard time keeping up with emerging research. This chart shows the number of specialists who rated keeping up to date "very" or "extremely" time consuming.

optimizerx-hcps-information-560
Chart created from data in multiple OptimizeRx Snapshots
 
Social Media
 

Some specialties look to general social media (not HCP-specific, that's below) to stay informed.

optimizerx-hcps-socialmedia-560
Chart created from data in multiple OptimizeRx Snapshots
 
EHR
 

The EHR is also a popular place to find new clinical information for a similar group of specialties.

optimizerx-hcps-ehr-560
Chart created from data in multiple OptimizeRx Snapshots
 
3rd-Party Sources Universally Liked
 

"Third-Party Online Providers" was in the top three answers for all specialties provided. This highlights the value of these centralized information sources for HCPs.

optimizerx-hcps-3rd-560
Chart created from data in multiple OptimizeRx Snapshots
 
HCP Social Networks
 

The HCP-specific social networks such as Doximity, Sermo, Medscape, and others made a showing as well. Notice the lack of overlap with the general social media specialties listed above. There seems to be two camps here which is interesting for brand marketers deciding where to play.

optimizerx-hcps-hcpsocial-560
Chart created from data in multiple OptimizeRx Snapshots
 

Marketers who only need one of these snapshots can go to the special download page. Anyone who wants the whole set can use the link below to the full report from June and will likely get the same CRM email we did (however, warning that it came a month later). 


Read the full story from OptimizeRx
 
 
 
 
Email
Successful emails are personalized & interactive
Source: Litmus

Litmus' State of Email Design report is based on a survey of more than 1,500 survey respondents with 50% of them actual email developers. 

Interactivity and Personalization Most Effective
 

When email professionals were asked about the most effective tactics in their email campaigns interactivity and personalization were firmly in first place.

litmus-design-improvement-560
Image adapted for email from Litmus source
 
AI and Emails
 

58% of marketers aren't using AI for their email campaigns yet, but of those 25% are looking to get on the bandwagon.

litmus-design-ai-560
Image adapted for email from Litmus source
 
Cut-and-Paste Top Development Tool
 

Finally, when asked what their development toolset looked like, cut-and-paste is the current top tech. It's nice to see some things remaining unchanged since the 1990's (don't reminisce to the audience -Ed.). 

litmus-design-tools-560
Image adapted for email from Litmus source
 

This 37-page report is a must-read for marketers deep into email. There are insights on nearly every page.


Read the full story from Litmus
 
 
 
 
Non-Personal Promotion
PR and AI
Source: Prowly

A new study by Prowly looks at how PR professionals are using technology in 2023. Naturally, a significant portion of the report is dedicated to AI. We have a few insights from that section.

Use of AI in PR
 

Like other professions, PR uses GenAI to get obvious ideas out on the table. A close second is actual content though, with solid human review we would expect.

prowly-tech-aiuse-560
Image adapted for email from Prowly source
 
Reduce the Grind
 

The main benefit of AI for members of the PR community is the elimination of repetitive tasks, although we suspect this is a hoped-for future benefit as GenAI is very much a high-involvement task right now.

prowly-tech-aigood-560
Image adapted for email from Prowly source
 
Increase the Fake
 

PR professionals' worries about AI reflect the general population with use by bad actors as the number one threat. The next two are important, though. Innovative content is difficult to get from GenAI and we risk creating immense amounts of material that no one wants to read if we overuse GenAI in its current form.

prowly-tech-aibad-560
Image adapted for email from Prowly source
 

There are charts on at least half of the 65 pages in this report. Anyone interested in PR should definitely grab a copy. 


Read the full story from Prowly
 
 
 
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Download POV
 
 
 
Clinical Trials
Diversity is job one for clinical trial recruiters
Source: PPD

PPD conducted a survey of 120 clinical trial decision-makers who outsource site and patient recruitment in North America and Europe. One of the main findings in the survey results was the focus on patient diversity for large sponsors when selecting a site/patient recruitment provider.

ppd-trials-diversity-560
Image adapted for email from PPD source
 

In terms of differentiators for recruitment companies, relationships with patients are the most important.

ppd-trials-solutions-560
Image adapted for email from PPD source
 

Read the full story from PPD
 
 
 
 
Connected TV
Pharma streaming TV ads grow 41%
Source: Endpoints News

The folks over at Standard Media Index often provide industry updates to news outlets like Endpoints but tease out the data in dribs and drabs. We took the datapoints in the article that looked like they could be compared and charted them for Wire readers.

Connected TV Highest Pharma Growth
 

Pharma is waking up to non-linear streamed TV in a big way. These numbers are growth, not absolute, so it's important to remember that digital as a whole dwarfs CTV ... but still. The total spend growth reflects this as it is not an average, it is weighted by the amounts by channel.

endpoints-smi-growth-560
Chart created from data in Endpoints story
 

It's also interesting to see that Pharma is with only two other industries that increased traditional TV spend.

Digital Firmly in Front
 

Even in conservative Pharma digital is the top spend.

endpoints-smi-ratio-560
Chart created from data in Endpoints story
 

However, even though our ratio is digital-first, we lag industries in general who are two-thirds digital.

endpoints-smi-all-560
Image from SMI Guideline Spend, all industries
 

The industry's spend is between $11 and $12 billion, second after CPG.


Read the full story from Endpoints News
 
 
 
 
Media
Social rebound, YouTube mobile
Source: Tinuiti

Tinuiti has released a report for ad spending and results for Q2, 2023 based on anonymized client data. There is a lot of content in this report for data-oriented media folks. 

Instagram Grows Most
 

Instagram leads the growth curve for Q2 with 31% and is almost 3x over the next category, Google Search (note that search has more spend than Instagram).

tinuiti-growth-560
Image adapted for email from Tinuiti source
 
YouTube is Mobile-First
 

Technically, both YouTube and Streaming services are mobile-first. For streaming the report doesn't divide smartphone from tablet and it's minorly interesting to know that YouTube was 51% and 53% smartphone, respectively).

tinuiti-video-560
Image adapted for email from Tinuiti source
 

For media folks looking at Amazon, Search, Video, and Social this report is a good view into the one platform.


Read the full story from Tinuiti
 
 
 
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Venture Capital
Healthcare VC funding down 33% Y-O-Y
Source: Axios

A paid story on Axios looks at VC healthcare funding in H1 2023. Year-over-year H1 is down 33% and Q2 was down compared to Q1 (0.6B to 1.0B, respectively). However, funding is fickle and volatile at the best of times. What might be more interesting is the breakdown by sector Axios presented:

axios-h12023-sectors-560
Image adapted for email from Axios source
 

In Q2 it was all about the providers. But, like we said, these markets are volatile so don't read too much into this.


Read the full story from Axios
 
 
 
 
Generative AI
AI expansion-stage funding continues with headwinds
Source: Deloitte

A new report from Deloitte looks at the AI/ML "expansion stage" funding market and highlights that healthcare and biotech are two industries to watch.

AI Significant Portion of Total Funding
 

We took two charts in the Deloitte report and mashed them together to show the proportion of AI/ML funding compared to the US totals (all data in this report is US-only).

deloitte-ai-total-combined-560
Image adapted for email from Deloitte source
 

The year before ChatGPT was released there was frenetic activity in the sector and the lore says that ChatGPT was released November 2022 because competitors were getting close to its technology. 

Healthcare and Biotech Major Industries
 

The three industries specifically called out in the report are healthcare, biotech, and cybersecurity. Here are the two healthcare marketers will care most about.

deloitte-ai-industries-560
Image adapted for email from Deloitte source
 

AI "buzz" may have quieted since Q1 this year but it's not going away. Marketers should continue to actively work on AI skills to remain at the forefront of their industries.


Read the full story from Deloitte
 
 
 
 
Journalism
A history of journalism, from Gutenberg to AI
Source: Trint

This report is designed to promote Trint's AI tools for transcription but comes at it with a compelling story about the history of journalism. Deep into the AI portion of this document is an important quote for anyone in a communications-based industry, which includes marketers.

“There’s a paradox, which is that as technology becomes more effective, the human, emotional, creative side of journalism will become what is valuable,” says [Professor Charlie Beckett,
Director of the Journalism AI project at the London School of Economics]. If the bots can write all the simple stories, then the law of technology and capitalism is that we won’t use humans to do it. So the human journalists will have to do more real-world reporting, more subjective analysis, and more intelligent explainers.”

 

Read the full story from Trint
 
 
 
 
AI in Healthcare
Amazon's AWS joins the medical transcription race
Source: CNBC

Everyone knows there is opportunity in the medical automation industry. As an old AMA report highlights, doctors spend two hours on paperwork for every hour they spend with patients. That's some expensive text entry in the healthcare system (and have you seen doctors type? hunt and peck half the time). 

Amazon has released its new service for hospital systems: AWS Healthscribe. It pretty much does what it says on the tin:

AWS HealthScribe is an AI-powered, HIPAA-eligible health service that enables healthcare software providers to build clinical applications that save clinicians time by automatically creating transcripts, generating notes, and analyzing patient-clinician conversations.

 

It's not a solution on its own, Amazon goes out of its way to say that developers need to manage "hallucinations" on their own. This is likely a common refrain from the primary technology providers who want to eliminate the liability of AI errors from their offerings.

Part of the briefing was apparently rough user-experience mockups. We're triggered by the use of Comic Sans but it highlights how Amazon expects the API to be used.

cnbc-aws-transcript-560
Image adapted for email from CNBC source
 

Read the full story from CNBC
 
 
 
 
Twitter
Twitter now "X" offers carrot / stick to advertisers
Source: Daily Mail

So now as you've likely heard Twitter is called "X" (don't talk to the audience -Ed.). Elon Musk has said that he wants to make Twitter into the "Everything App" similar to China's WeChat.

If that is still the goal, and there is no reason to think it isn't, expect the app to woo creators and add a substantial amount of ecommerce to its code base. But that's in the future, for now they need cash and to do so they have a carrot and a stick.

The Carrot
 

X is offering companies 50 percent off video ads that run alongside the trending topics on any new bookings until July 31.

 

So that's today. We'll see if that gets extended, but pharma marketer should read to the bottom.

The Stick
 

Emails sent to advertisers this week reportedly show that brands have been warned they will lose their verified status if they fail to reach certain spending thresholds.

 

So, Musk is trying to establish a "two drink minimum" for advertisers. Except Twitter isn't a posh rooftop patio, it's now a grungy sports bar full of unsettling "regulars" who have uncomfortable world views (a bit over the top, but accurate so I'll allow it -Ed.). 

For pharma we need to see what HCPs do. Will they ignore the name change for their scientific discourse around congresses? Or will they begin to migrate elsewhere?


Read the full story from Daily Mail
 
 
 
 
Market Research
Millennials want to hear about health
Source: DirecTV

A new report from DirecTV looks at how GenZ and Millennials approach health content. Framed in the context of post-COVID, they are more health-focused now.

directv-pharma-560
Image adapted for email from DirecTV source
 

Does that matter for your brand? Maybe if younger patients are in your audience. Lifestyle content around health could go a long way here.


Read the full story from DirecTV
 
 
 
 
 
 
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