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Issue 727
August 10
 
 
 
 
 
HCP Engagement
93% of physicians pay attention to ads
Source: Healthlink Dimensions

The Klick Wire has another exclusive with Healthlink Dimensions on some data that really is exceptional. For this report the company partnered with DeepIntent and compared what HCPs said (survey of 896) vs. what they did (2.4 million email opens on 221 campaigns). 

Two-Thirds Notice Ads, 93% Are Receptive
 

HCPs are surprisingly warm towards clinician ads and most do admit to noticing them. On the left we see how many are receptive and on the right we see how many have noticed ads directed toward them.

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Chart created from data in Healthlink Dimensions source
 
Emails Show Some Preference for Mornings & Evenings
 

When asked, HCPs say they are relatively "flat" in their email opens across the day but when study authors looked at actual open times a different pattern emerges.

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Image adapted for email from Healthlink Dimensions source
 

This illustrates something we know but is difficult to prove: people are not good at describing behavior in surveys. They are much better at describing reactions and emotions (or, that is harder to disprove, but that's a deeper rabbit hole than we have time for -Author).

Repetition Across Channels is Effective
 

Regardless of when they are receptive, one thing that stands out in the research is that repetition works. I'll say that again: repetition works (stop it -Ed.).

When looking at CTR on emails, the (likely small) value remains consistent up past 15 emails. This might encourage some email marketers to build longer campaigns as there seems to be no downside. 

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Image adapted for email from Healthlink Dimensions source
 

And the number of channels matters too, don't stick with just email. If we take the Rx rate for one channel as 1x (the researchers didn't release the very small number) and pile on more channels we get this:

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Chart created from data in report and send directly to the Klick Wire
 

So, the researchers measured a 4.9x lift in Rx when marketers used two channels over one channel. They they said that "3+" channels can get up to 9.3x. Is the second channel Reps? How many is maximum? What is the variation? The questions are many but the base concept seems valid.

HCPs are Facebook First, Over Half on TikTok
 

And, finally, here are the social platforms HCPs say they use. Meta is top of the pile, so that's a great place to start for HCP social, but TikTok is in the running with 51%.

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Chart created from data in Healthlink Dimensions source
 

This 13-page report has multiple data points on every page. For this density and the comparison of survey and usage data it gets the coveted Must Download award from the Wire editorial board.

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Image adapted for email from Healthlink Dimensions source
 

Read the full story from Healthlink Dimensions
 
 
 
 
HCP Engagement
HCPs turn to Rep for market access & Prior Auth info
Source: Precision AQ

A report from Precision AQ is based on a survey of 100 healthcare providers across multiple specialties — 70% in rare or orphan disease, and 49% in oncology. When asked what was the most helpful source for market access information, the drug rep came to mind first. 

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Chart created from data in Precision AQ source
 

When oncologists were asked about their preferred sources of updates, reps again came first and were followed by emails. 

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Image adapted for email from Precision AQ source
 

Other stats in the report on HCP opinions:

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87% say information from reps about drug cost and coverage is important

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86% rate providing patients with expected out-of-pocket costs as important

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74% find reps credible when relaying prescription drug coverage information

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70% say it's important to be informed when a drug's formulary position improves (better coverage)

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61% cite knowing if a medication requires prior authorization (PA) as important to their prescribing decision

 

Read the full story from Precision AQ
 
 
 
 
AI in Healthcare
19% fewer high-risk deaths in ER when AI used
Source: NEJM

A new study in the NEJM and conducted by RWJBarnabas Health shows the benefit of using AI in the emergency room.

...the study evaluated outcomes among 23,132 high-risk patients across 11 RWJBarnabas Health hospitals. Deaths among high-risk patients fell from 23.1 percent to 18.6 percent following implementation of the AI-enabled early warning system...

 
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Chart created from data in the results section of the NEJM article
 

Researchers evaluated the Epic Deterioration Index (EDI), an AI-enabled tool that continuously analyzes information already captured in the electronic health record, including vital signs, laboratory results, nursing assessments and age, to identify patients at increased risk of serious clinical decline. The system recalculates risk scores every 15 minutes and automatically alerts rapid response teams when patients reach the highest-risk category.

 

Read the full story from NEJM
 
 
 
Klick Wire Asset_ 1280 x 620_100% (2)
 

Six years of Klick submission data, across more than 40,000 reviews and 110 pharmaceutical clients, show that MLR friction often reflects process design, not regulatory complexity alone.

Examine what changes when regulatory expertise enters content development earlier and how Klick Guardrail™ scales that model across brands and markets.

 
Read the article
 
 
 
AI in Health
70% Gen Z get Dx from social media, 66% HCP
Source: Aflac

A new study of 2,000 employed U.S. adults ages 18-65 in March 2026 looks at their approaches to healthcare. Around one-quarter use AI to manage their health and more use online information (Dr. Google) than harder-to-access HCPs.

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Image adapted for email from Aflac source
 

This is the classic convenience vs. quality tradeoff. For easy or non-urgent issues convenience wins every time.

47% Have Used AI in Lieu of HCP
 

This data is only for the 24% subset who use AI to manage their health. Of that group 26% have done this in lieu of seeing their PCP and 15% in lieu of a therapist. 

aflac-ai-substitute-560
Image adapted for email from Aflac source
 
70% of Gen Z Have Dx or Tx From Social Media
 

For Gen Z Dr. TikTok is taking over from Dr. Google. More of this age group has found Dx or Tx information on social media than from their family doctor. 

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Image adapted for email from Aflac source
 

Read the full story from Aflac
 
 
 
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Intellectual Property
14.7 year mean exclusivity with "patent thickets"
Source: BioPharma Dive

BioPharma Dive looked at the top 50 drugs by sales and estimated their end of exclusivity in the US and EU. We charted out the drugs by length of exclusivity based on this data.

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Chart created from data in BioPharma Dive source
 

Read the full story from BioPharma Dive
 
 
 
 
Analytics
68% of marketers unsure about their measurement
Source: Appsflyer

If you've got measurement headaches you're not alone (don't speak to the audience -Ed.). In this report from AppsFlyer, based on a survey of 157 agency and brand marketers, the measurement concerns are front and center.

58.6% Say Measurement Biases Investment
 

Measurement should bias investment, if it's measuring the right things. However, 58% of marketers say that it biases the wrong things and 10% don't even have enough data to answer. 

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Image adapted for email from Appsflyer source
 
79.6% Say They are Under Pressure to Prove ROI
 

It's not unfair to ask marketers to justify their spend ... but when metrics overshadow experience brands will lose value. This result seems to say that marketers are frustrated with the amount of ROI justification they are expected to prove.

Marketers under __________ pressure to demonstrate ROI:

appsflyer-pressure-560
Chart created from data in AppsFlyer source
 
Siloed Data and Inconsistent Taxonomies Hurt AI Usage
 

Part of any ROI conversation will be the potential for expanded use of AI. When marketers stumble with AI usage it's typically data, and not skill, that limits its effectiveness. 

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Image adapted for email from Appsflyer source
 

Read the full story from Appsflyer
 
 
 
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The APAC region is one of the most complex global healthcare regions: diverse, tightly regulated, and changing faster than global playbooks can keep up. In Klick’s latest perspective, it explores how healthcare brands can balance global strategy with local relevance across Asia-Pacific.

Discover how healthcare organizations are moving with greater speed, fluency, and confidence.

 
Read POV Now
 
 
 
Healthcare Strategy
Incumbent advantage strong in healthcare
Source: Redesign Health

Redesign Health surveyed 112 senior executives using Epic as their EHR platform to determine how new AI startups can compete. 

Epic is Market Leader
 

With the selection bias of Epic being a criteria we can't look at usage directly. However, of the respondents 71% describe themselves as "Epic first" and 91% have “complete” or “significant” confidence the company will execute on its AI roadmap. That's strong "benign entanglement" for Epic.

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Chart created with data from Redesign Health source
 

When asked which parts of the AI roadmap were most interesting, ambient scribe technology came first.

redesign-ai-interest-560
Chart created with data from Redesign Health source
 
Opportunities Are Where Interest is Highest
 

Respondents aren't completely sold on Epic's AI roadmap, however. When asked where startups have the most opportunity the top items have overlap with what Epic is planning to deliver.

redesign-opportunity-560
Chart created with data from Redesign Health source
 

Read the full story from Redesign Health
 
 
 
 
Consumer Health
Healthcare one of top affordability challenges
Source: eMarketer

Americans have healthcare and health insurance on their financial worries list... but they are low in the ranking.

emarketer-us-affordability-560
Image adapted for email from eMarketer source
 

Read the full story from eMarketer
 
 
 
 
Reddit
Women's subreddits are thriving & welcoming
Source: FiercePharma

Reddit released a report on women's health that looks at the activity in these subreddits. They reported on growth but we prefer absolute numbers and charted the weekly visitors and contributions.

Weekly Visitors
 
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Chart created by checking Reddit for data
 
Contributions
 
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Chart created by checking Reddit for data
 

If women's health is in your portfolio this report may have some valuable insights. 

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Image adapted for email from FiercePharma source
 

Read the full story from FiercePharma
 
 
 
 
User Experience
Customer experience tops growth strategies
Source: Gartner

Gartner's latest planning deck includes an insight on what marketers say are their growth strategies. Customer experience tops the list in front of improving products or adding new ones.

gartner-2027-growth-560
Image adapted for email from Gartner source
 

Read the full story from Gartner
 
 
 
 
Generative AI
LinkedIn's new "Seems like AI Slop" button
Source: Fortune

LinkedIn has added an Seems like AI Slop button to allow users to flag posts that don't meet their minimum standards for quality.

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Image adapted for email from Fortune source
 

“Slop is hard to define and the definition changes; this lets us tune our models and make better feeds,” said LinkedIn chief product officer Hari Srinivasan in a post announcing the feature. 

 

Read the full story from Fortune
 
 
 
 
GenAI Search
Time serves AI crawlers unique ads
Source: MarTech

Here's a new idea: serve different ads to the AI scrapers than the human audience. 

AI assistant crawlers — including ClaudeBot, OAI-SearchBot, and PerplexityBot — received the sponsored content, while Google’s standard search crawler received the same HTML shown to ordinary visitors. The Register independently replicated the findings using crawler simulation tools. 

 

Read the full story from MarTech
 
 
 
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