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Issue 632
September 23
 
 
 
 
 
Gaming
70% say playing games has cognitive benefits
Source: AARP

A new study from the AARP surveyed 1,002 50+ presumably US adults to find out how games impact their lives. 

60% Play
 

40% of respondents don't play games at all, we feel bad for them (don't express personal opinions -Ed.). The other 60% have a wide range of different game types.

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Chart created from data in AARP study
 
70% Say Games Have Cognitive Benefits
 

Respondents overwhelmingly agree that there are both cognitive and mental health benefits to playing games with friends. 

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Chart created from data in AARP study
 
58% Say Games Keep Them Socially Connected
 

With loneliness a major health risk for older Americans, this finding shows how important games can be. 

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Chart created from data in AARP study
 

Klick's Devon Taylor, VP, Group Director, Strategy & Gaming Lead has this to say about the study:

This study continues to solidify how the idea of a "traditional" gamer is long gone. Instead, we see such rich diversity in age plus the added health and social benefits that come along with play.

 
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Read the full story from AARP
 
 
 
 
Connected TV
Connected TVs to reach 71% by 2028
Source: IAS

A new report from Integral Ad Science (IAS) looks at the Connected TV market out to 2028. The data in the report is not very fresh, coming from sources as old as 2022 but for CTV enthusiasts it is a good compilation.

All TVs are Connected TVs
 

It's nearly impossible to buy a "dumb" TV in 2024, so all new TVs are "smart" to some extent. This leads to market expansion simply through product turnover as well as consumer demand.

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Image adapted for email from IAS source
 

By 2028 it is expected that 250 million US citizens will be using connected TVs, over 71% of the total population.

Targeting Draws Advertisers, and FTC Ire
 

Advertisers are attracted to the tracking built into these products, even as the FTC is concerned about the "vast surveillance of consumers." The reasons advertisers give for shifting to CTV start here.

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Image adapted for email from IAS source
 
Budgets Come From Traditional TV
 

CTV budgets aren't net-new. They tend to come from linear TV budgets, but other areas provide funds as well.

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Image adapted for email from IAS source
 
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Read the full story from IAS
 
 
 
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Connected TV
YouTube is dominating the living room
Source: eMarketer

YouTube straddles the space between a pure streamer and a pure social network and provides a unique opportunity there. Something the social networks do not have is a share of the big screen in the living room, something that YouTube dominates.

emarketer-youtube-ctv-2-560
Image adapted for email from eMarketer source
 

The platform's recent blog post highlights a large number of upgrades for creators and shows how it is cultivating this group to continue to ensure a rich stream of content.

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Read the full story from eMarketer
 
 
 
KH_POV_Trust_Through_Transparency
 

FDA research shows that adding disclaimers and study details in promotional materials boosts HCP trust and prescription intent. Check out Klick’s take on creating credible, trustworthy ads in this new POV.

 
READ MORE
 
 
 
Non-Personal Promotion
B2B sales parallel HCPs in many ways
Source: TechTarget

This infographic shows how B2B sellers deal with prospective clients. The issues ranked by importance in North America echo the issues faced by Reps as they try and get to elusive HCPs.

techtarget-b2b-560
Image adapted for email from TechTarget source
 
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Read the full story from TechTarget
 
 
 
 
eCommerce
80% of deal seekers rely on digital
Source: Coveo

Coveo surveyed 4,000 consumers in the US and UK to determine their holiday shopping plans for 2024. While these findings aren't super relevant for those working on rare disease or cancer therapies they at least show what behaviors patients are engaging in for their non-healthcare activities.

Email Top Digital Channel for Deal Hunting
 

Email tops the list for places consumers monitor for deals from their favorite retailers and brands. These are the people who sign up for the alerts and will take action if the right deal comes along.

coveo-shop-offers-560
Image adapted for email from Coveo source
 

And of course the usual suspects, social and search, are within 4% of email.

"Wellness" Products High on Spontaneous List
 

We don't really think that food, sweets, and wellness products go together as one category but Coveo does. In any event this category is #2 on the "spontaneous shopping" list. OTC marketers may get some mileage out of this, especially for cough drops or vitamins which straddle the "sweets/wellness" divide.

coveo-shop-spontaneous-560
Image adapted for email from Coveo source
 
Free Shipping Wins Again
 

Prime members know that shipping matters and this chart bears out the same finding. Consumers will buy more just to get that free shipping. 

coveo-shop-add-560
Image adapted for email from Coveo source
 

For anyone looking for more consumer insights, this report is a good read.

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Read the full story from Coveo
 
 
 
 
Media
11.4% increase in ad market forecast by Magna
Source: MediaPost

MediaPost reports on a fifth upping of the 2024 ad spend forecast by Magna, to 11.4%. This is due to a stronger economic outlook and new ad-funded media options for advertisers. The change in the estimate over time is quite positive:

mediapost-2024-up-560-1
Image adapted for email from MediaPost source
 

Citing a "stronger macro economic outlook," higher-than-anticipated second-quarter growth, and demand for digital media and CTV, IPG Mediabrands Magna unit this morning revised its 2024 U.S. advertising growth estimate to 11.4% (8.9% excluding cyclical events such as the Olympics and elections).

 

MediaPost combines all of the major forecasts into a consensus number and 2024 now sits at 8.0% growth.

mediapost-2024-consensus-560-1
Image adapted for email from MediaPost source
 
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Read the full story from MediaPost
 
 
 
Mastering the Transition_1280
 
Veeva vs. Salesforce: The Healthcare CRM Battle Begins
     
     

The split between Veeva and Salesforce presents challenges and opportunities that could redefine your business strategies. Our latest POV, “Mastering the Transition: The CRM Rivalries Reshaping Healthcare,” dives deep into this seismic shift, offering insights and actionable strategies to stay ahead.

 
Read the full analysis
 
 
 
Business Strategy
Influential strategy teams plan faster for longer
Source: CB Insights

A new report from CB Insights is based on an admittedly low "n" value of 50 corporate strategy leaders. Healthcare was well represented with 34% (17) of the respondents. 

One of the main messages in the report is that higher performing teams iterate faster and plan for longer durations.

Top Teams Iterate Faster
 
cbinsights-strategy-iterations-560
Chart created from data provided by CB Insights
 
Top Teams Plan For Longer
 
cbinsights-strategy-timeframe-560
Chart created from data provided by CB Insights
 
Primary Pain Points are Alignment and Data
 

Finally, we'll look at the main pain points of these strategy groups. Alignment with the team is number one, followed by the data required to measure success.

cbinsights-strategy-pain-560
Image adapted for email from CB Insights source
 

There are more insights in the report plus the ability to download the survey data. Anyone running a strategy group may want to look at this focused survey.

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Read the full story from CB Insights
 
 
 
 
GenAI in Business
Expectations ahead of AI reality
Source: Statista

A report from Statista looks at the state of AI worldwide and expects the market to exceed $800 billion by 2030 with a 24% CAGR over the decade.

statista-ai-growth-560
Image adapted for email from Statista source
 

The expectations that businesses have of AI are not yet being met. Realized results trail expectations in all but one category: product enhancement.

statista-ai-benefits-560
Chart created from data in Statista source
 

Some other, semi-random, selected stats from the report:

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68% of all ad spend is online, AI increasing totals by 2.2%

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58% of consumers who follow at least one virtual influencer

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49% of labor market should see a positive impact from AI

 
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Read the full story from Statista
 
 
 
 
Diversity
Asian Americans overindex on CTV ad actions
Source: LG (Lucky Goldstar)

A new report from LG Ad Solutions looks at Asian Americans and their CTV habits. This report is part of a series with other installments for Hispanic Americans and Black Americans.

One of the topics in the report is second screen activities:

96% of Asian CTV users multitask with other devices while watching TV.

 

The activities they engage in are pretty common, but with substantial uplifts in a few.

lg-asian-secondscreen-560
Image adapted for email from LG (Lucky Goldstar) source
 

Another area where Asian CTV viewers over-index is activities after seeing an ad of interest. 

LG-asian-actions-560
Chart created from data in LG report
 

Cross-cultural marketers who are looking at CTV can grab the whole set to get a fuller picture.

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Read the full story from LG (Lucky Goldstar)
 
 
 
 
Augmented Reality
AR glasses from Snap slowly stalk usability
Source: The Verge

While Apple and Meta get all the VR & AR press, Snap has been working on its Spectacles for five generations and eight years. This review shows that the augmented-reality technology is making progress, but questions whether it will get developer support.

The story includes three demos with first-person views of how the product works. They don't do a great job of selling it tbh (oh no you didn't, you spell that out right now mister -Ed.) ... to be honest.

theverge-spectacles-screens-560
Image adapted for email from The Verge source
 
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Read the full story from The Verge
 
 
 
 
Telehealth
Telehealth lives for two more years (at least)
Source: Fierce Healthcare

Americans' access to Telehealth via Medicare is secured for another two years in a 41-0 vote.

The legislation extends critical telehealth provisions for two years that began during the COVID-19 pandemic and were set to expire at the end of the year. Although the provisions are not permanently extended, the bill’s passage by a vote of 41-0 is still seen as a significant win for the governing body.

 
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Read the full story from Fierce Healthcare
 
 
 
 
Regulatory
Dueling lawsuits between FTC and PBMs
Source: Endpoints News

This is two stories in one. First, the FTC is suing three PBMs that control 80% of the market over insulin rebates that it claims inflates patient costs. It's an indication of how byzantine the industry is when something called a "rebate" inflates cost.

The PBMs aren't taking this laying down though. The PBMs will defend themselves in court and Express Scripts has filed suit against the FTC claiming it's report on the industry "is riddled with false statements, misleading insinuations and violates the Commission’s duty to follow due process and serve the public interest."

The FTC is no stranger to controversy so expect a good show from this one.

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Read the full story from Endpoints News
 
 
 
 
Regulatory
The FTC calls out social & streaming companies
Source: FTC

A new report issued by the FTC last week serves to put social and streaming companies on notice for their data management practices. This report furthers the agency's aggressive behavior towards tracking for the purposes of advertising targeting. The report is based on data gathered from the nine companies from 2020 onward.

The markets did not seem to consider this report much of a threat, perhaps because it's an extension of already-exhibited behavior by the agency. Stock prices showed no unusual movement on the day it was released.

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Image adapted for email from FTC source
 

Here, we list some of the topics in the 129-page report that are of interest to healthcare marketers. 

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Sensitive Data Collected: Companies collected health information, often without user consent, via tracking technologies like pixels and SDKs​

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Used for Ads: Health data was sometimes used for targeted advertising without proper disclosure

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Potential Harm: Misuse of health data can lead to stigma, discrimination, and emotional distress

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Regulatory Action: The FTC has taken action against companies for improperly using health information​

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Need for Safeguards: The report urges stronger protections around health data collection and use

 

For marketers following the FTC's actions there is no real new information here but the detail and length of the report shows the agency means business. The future actions that the FTC discusses are aligned with its past statements.

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Federal Privacy Law: Congress should pass a law limiting data collection and giving consumers control

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AI and Algorithm Regulation: Stronger rules needed to prevent privacy violations from AI systems​

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Youth Protections: Strengthen safeguards for teens beyond COPPA​

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Antitrust Scrutiny: Closer review of data-driven acquisitions and monopolies​

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Data Limits and Transparency: Companies should limit data collection and increase transparency

 
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Read the full story from FTC
 
 
 
 
 
 
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