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Issue 507
April 4
 
 
 
 
 
Insights
Trust comes from PCP
Source: Dentsu

A new report by Dentsu polls 1,000 Americans for their opinions about healthcare and pharmaceuticals. 

All About the HCP
 

It's not surprising to see, but we want to highlight that the only group that got more than 50% with patients re: trust is the primary physician, even specialists were down at 30%. This question is asking who has the patient's best interests at heart rather than do you trust the advice. It shows the only relationship with high trust is with the primary physician. 

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Image adapted for email from Dentsu source
 
Influence Follows Trust
 

Here we see that the sources of influence for a patient follow their perceived trust pretty well.

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Image adapted for email from Dentsu source
 

We assume it's a "friend or family member" in the above chart, otherwise that's a bit too specific.

Give Me the Facts
 

This next chart has low values across the board so we're not sure what to make of that. Regardless, in terms of attributes patients are looking for in therapy information it was facts and safety information at the top of the list.

dentsu-2022q1-attributes-560
Image adapted for email from Dentsu source
 

This report has a lot of data included. We wish they had charted more of it for easier scanning but it's still a good source of patient insight.


Read the full story from Dentsu
 
 
 
 
HCP Opinions
71% of physicians don't have enough time for SDOH
Source: Physicians Foundation

The Physicians Foundation is running a series of three reports in the series "2022 Survey of America’s Physicians." The first examines the current impact of social drivers of health (SDOH) on physician practice.

SDOH Moral Jeopardy Hurting HCPs
 

This chart is hard to read at email scale, but 71% of physicians say they "experience feelings of stress or frustration" weekly or more often because they have limited time to help patients with SDOH.

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Image adapted for email from Physicians Foundation source
 
Physicians Hate Paperwork
 

Administrative overhead is the bane of HCPs lives. Here 76% of respondents say admin burden "significantly contributes" to feelings of burnout. 

pf-sdoh-admin-560
Image adapted for email from Physicians Foundation source
 

This report doesn't directly look at HCPs work with pharma companies but it is important reading for marketers to understand how the rest of their environment is burning them out. 


Read the full story from Physicians Foundation
 
 
 
 
Reputation
Pharma a leader in ESG
Source: Reptrak

Three pharma companies made the RepTrak global brands rankings this year:

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Image adapted for email from Reptrak source
 

The logos are pretty low res but you can download the full report to see them. One area in which pharma brands excelled was Environmental / Social / Governance (ESG) where we made the top three across the board:

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Image adapted for email from Reptrak source
 

These types of reports are pretty high-level but make for interesting reading, especially the "Millennials don't understand GenZ" segment.


Read the full story from Reptrak
 
 
 
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Prepare your PSP for the Future
     
     

The industry invests $14 billion per year on patient support services… is your investment paying off? Download this POV to find out more about how to empower your PSP to generate important outcomes evidence and ensure you are realizing the full potential of your investment.

 
Download POV
 
 
 
Insights
Consumers spend on healthcare and wellness
Source: Harris Poll

Harris Poll has looked at how Americans are spending in Q1 and part of their research included both healthcare and wellness and personal care. 

Spending
 

More Americans are spending on wellness than healthcare, but not much more and the gap closes the older you get:

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Image adapted for email from Harris Poll source
 
Channels
 

The channels used for this healthcare and wellness spend start with in-store but online is a consistent 30+%.

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Image adapted for email from Harris Poll source
 

This is a good report to see how Americans are spending in 2022 and it includes some health topics.


Read the full story from Harris Poll
 
 
 
 
Research
Science is an important topic for pharma
Source: Pew Research

Americans overwhelmingly believe that science is good for society. 

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Image adapted for email from Pew Research source
 

This is a clear indication that pharma brands can use science messages (as well as aspirational) in their content. 


Read the full story from Pew Research
 
 
 
 
mHealth
Show me the money
Source: JAMA Network

A new paper in the Journal of Medical Internet Research (JMIR) shows that younger patients will respond to an exercise program with these parameters:

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Monetary rewards for participation

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Text message reminders to participate

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Fitbit-recorded activity

 

When asked how they liked the program, the results were positive. While these measures really shouldn't be on the same chart as they are very different we did it anyway and show the absolute value plus the percent of scale:

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Image adapted for email from JAMA Network source
 

The results were positive:

Across the 12-week study, there were significant improvements in tracked daily active minutes (P=.006) and steps (P<.001) and significant pre- to posttest improvements in body fat percentage (P=.04).

 

Read the full story from JAMA Network
 
 
 
 
CRM
Pharma top B2B content consumption growth
Source: NetLine

Netline released a report on its system's usage by B2B marketers and content consumers. For this story remember it's about B2B ... the reason will become apparent in a moment.

Pharma Top Industry
 

Pharma and biotech is the top industry for B2B content growth with 22.42% more likely to consume YOY according to the NetLine report. The Healthcare industry group as a whole was number two right behind Corporate Services:

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Image adapted for email from NetLine source
 
Total Content Middle of the Pack
 

While our industry grew a lot, let's be clear, we're middle of the pack in terms of total content consumption:

netline-b2b-industries-total-560
Image adapted for email from NetLine source
 
Readers Crave Depth
 

The eBook crushed other formats, including reports. If your audience craves real knowledge, call your report an eBook (opportunistic, but I like it -Ed.).

netline-b2b-formats-560
Image adapted for email from NetLine source
 
Desktop Crushes Mobile
 

This is why context matters. For B2B content consumers, who obviously are doing a lot of their research during work hours, desktop absolutely crushes mobile:

netline-b2b-desktop-560
Image adapted for email from NetLine source
 

For marketers looking to appeal to B2B audiences this is a great report ... I mean eBook.


Read the full story from NetLine
 
 
 
 
Healthcare Strategy
Some medical debt to come off credit scores
Source: CNBC

Some medical debt will no longer be included in TransUnion, Equifax, and Experian credit reports come this summer according to a report. This will help many Americans keep their financial health while dealing with surprise or unavoidable medical bills.

This story from CNBC Select also refers to a very good report from the Consumer Financial Protection Bureau released in February. In that report you'll find quantitative and qualitative insights such as this quote:

“I called and asked for an itemized invoice, trying to understand how 5 minutes with a doctor ... could cost $1500. The response I received was that was the flat rate the hospital charges ... There was no other reason for that amount.”
 

In the report is the portion of the population that has healthcare-related credit notes on their profile. In the report the Right to Work states had an average of 2.65% while the others had an average of 0.80%. The range of values across all states was:

cnbc-healthdebt-560
Chart created from data in CFPB report
 

We felt like listing the states wasn't necessary.  The amounts range from ten percent of the population to almost zero. You can look up your state in the CFPB report Medical Debt Burden in the United States.


Read the full story from CNBC
 
 
 
 
Media
OTT viewers are 25-44
Source: eMarketer

The viewers of OTT video are portrayed as younger in this eMarketer story but looking at the charts they are much more aligned with traditional pharma audiences. For both Disney+ and Netflix the 35-44 age group is higher than 18-24.

emarketer-ott-demo-560
Image adapted for email from eMarketer source
 

Something to keep in mind for your online video campaigns.


Read the full story from eMarketer
 
 
 
 
Social Media
Twitter experimenting with collaborations
Source: Social Media Today

It looks like Twitter wants to follow Facebook and Instagram by introducing the ability for brands to collaborate with influencers on Tweets. By including both handles on the content brands can leverage the influencer's audience and authenticity for their content.

socialmediatoday-twitter-collabs-560
Image adapted for email from Social Media Today source
 

No word on when it might be released for general usage but we'll keep an eye on it. Marketers interested in working with Influencers could use this.


Read the full story from Social Media Today
 
 
 
 
Media
Women sports audiences worth a look
Source: Learfield

Learfield has a study on female sports fans. This demographic makes up a substantial portion of fans for some sports. The report included engagement rates of these fans in three social networks for four sports. 

learfield-sport-social-560
Image adapted for email from Learfield source
 

For some brands women's basketball may present an opportunity for niche targeting.


Read the full story from Learfield
 
 
 
 
Mobile
QR codes make a silent comeback
Source: MM+M

Two things have driven the humble QR-code to prominence: COVID and technology. At SXSW Paramount+ TV promoted its series Halo with drone-created QR codes in the night sky:

mmm-sxsw-qr-560
Image adapted for email from MM+M source
 

The technology is now built into iOS and Android phones so the main previous hurdle for them is gone and marketers can more easily refer to the digital world from the physical one.

YouTube Docs
 

Also last week in MM+M was a story on 10 YouTube doctors (yes, one more than our collage):

mmm-youtube-dols-560
Image adapted for email from MM+M source
 

Read the full story from MM+M
 
 
 
 
 
 
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