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Issue 543
December 12
 
 
 
 
 
Social Media
B2B social dominated by LinkedIn
Source: Octopost

An article by Octopost looks at the state of B2B social in 2022. In a word it's LinkedIn.

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Image adapted for email from Octopost source
 

When measured as posts per week, LinkedIn is more than half of all volume for B2B marketers. Octopost is a social management and publishing tool so we assume this data comes from their platform. If so then there is strong selection bias toward the types of companies that use them. 

When looking at what types of posts marketers were putting on these platforms, galleries (a.k.a. carousels) win for engagement.

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Image adapted for email from Octopost source
 

We'd like to see click-throughs here rather than simple engagement because the act of scrolling through carousel frames likely contributes to the higher score here.

In health the breakdown may be similar and HCP marketers might want to take another look at LinkedIn, especially with its new branded ad opportunities.

If you're not up to speed on the LinkedIn branded pharma ads contact your Klick Social Strategist to get the details (opportunistic, I like it -Ed.).


Read the full story from Octopost
 
 
 
 
AI in Health
ChatGPT is redefining automated responses
Source: The Atlantic

You may have heard about ChatGPT by now, it was all over the airwaves last week. If you don't know what it is, I used this phrase to generate a text response: "write a description of chatgpt for a technology newsletter" (very meta -Ed.).

ChatGPT is a state-of-the-art language model developed by OpenAI. It uses advanced natural language processing techniques to generate human-like responses to text input in a conversational manner. ChatGPT has been trained on a massive amount of text data, allowing it to understand and respond to a wide range of topics and questions. It can be used in a variety of applications, such as chatbots and virtual assistants, to provide users with intelligent, personalized interactions.

 

After trying the tool out with some interactive storytelling I am completely blown away by the system (don't use first-person -Ed.). The tool remembers previous context in the chat and answers questions or directives with that continuity.

You can try out the system yourself with a simple signup.

Here's an example of someone asking the AI to write a letter to their child about the myth of Santa Clause.

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Tap image to see full Tweet
 

And, of course, someone tried using the AI ChatGPT and putting that text into an AI image creation tool. The results are pretty compelling.

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Tap image to see full Tweet
 

That's all we have room for in a Wire story. I implore readers to try out ChatGPT themselves to see what this tech can do.

Extra Credit
 

In a related story, MM+M asked ChatGPT to write blog posts for four topics. The results were in line with current thinking on the topics, showing the AI's mastery of current public content. 


Read the full story from The Atlantic
 
 
 
 
Agency
Klick holiday video tradition continues into 12th year
Source: MediaPost

This year's Klick Holiday video is supporting two long-term care homes (New York and Toronto) and is all about festive surprises that light up someone's life. 

The three-minute spot, filmed at Toronto’s nonprofit Tony Stacey Centre for Veterans Care, starts with scenes of the facility’s residents as an original new song from singer/songwriter Taylor Ashton plays.  A graphic reads, “75% of residents at this long-term care facility receive ZERO visitors during the holiday season. This year, we wanted to change that.”

 
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Image adapted for email from MediaPost source
 
All Klick Holiday Videos
 

If this is your groove, maybe binge-watch all of the Klick holiday videos:

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2012 Klick Health Holiday Video 2012 (internet memes and viral videos)

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2011 Klick Health Holiday Video (holiday movie/tv characters lip dub)

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Read the full story from MediaPost
 
 
 
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Now streaming: Klick's 2022 Holiday video
     
     

Light the Way encourages people to be the light in someone’s day, and to create a feeling of togetherness this holiday season.

 
Watch now
 
 
 
Regulatory
How to use Google and Meta pixels without violating HIPAA
Source: HHS.gov

The Department of Health and Human Services (HHS) has released a bulletin to help health providers use the Google and Meta tracking pixels without violating HIPAA. 

The contents of the bulletin show where the government thinks violations may occur:

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Tracking on user-authenticated webpages

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Tracking on unauthenticated webpages

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Tracking within mobile apps

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HIPAA compliance obligations for regulated entities when using tracking technologies

 

Read the full story from HHS.gov
 
 
 
 
Telehealth
Health systems improve patient access with digital
Source: CCM

The Center for Connected Medicine (CCM) has released a report on what is top of mind for health systems in the US. Turns out it is patient access, telehealth, and AI.

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Image adapted for email from CCM source
 

When it comes to implementation, however, these technologies are not as pervasive as you might think. Based on usage by patients you would think that nearly 100% of health systems support telehealth, but the number is only 56%.

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Image adapted for email from CCM source
 

It could be that providers are handling the telehealth technology on their own rather than relying on the local health network.


Read the full story from CCM
 
 
 
 
Market Research
Consumers no longer interested in NFTs and Metaverse
Source: Brandwatch

A new report from Brandwatch looks at 10 digital marketing trends for 2023. There are trends about scrappy social content, influencers both real and virtual, ethical stances and more.

Two topics are disputes of trends that may not be as relevant as they once were.

NFTs
 

Crypto technologies such as cryptocurrencies and non-fungible tokens (NFTs) have had their shine severely dulled. Marketers need to consider this before considering any activity in those technologies.

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Image adapted for email from Brandwatch source
 

And while there’s plenty of hype on social, this community-focused conversation is driven by those actively engaging in trading and collecting NFTs – a group who are naturally going to sing the praises of the trend.

 
Metaverses
 

Metaverses don't have the same drop seen with NFTs, possibly because gamers are still hoping they can move their characters from one game world to another (speculation -Ed.).

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Image adapted for email from Brandwatch source
 

This report has much more than these two topics but they are the most controversial of the discussions.


Read the full story from Brandwatch
 
 
 
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Mobile
Mobile ad spend to continue solid growth
Source: data.ai

Data.ai is predicting ad spend on mobile to continue its solid growth with a CAGR of 18.5%. Gaming, it predicts, will hit an unusual headwind during the economic downturn which will dampen growth in other sectors.

Ad Spend
 
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Image adapted for email from data.ai source
 
Ad Spend Growth
 
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Image adapted for email from data.ai source
 
App Types
 

In terms of time spent the highest growth will be seen in the travel industry as consumers get fed up with the pandemic and ignore it (true, it's not gone -Ed.). This accounts for the top six categories, then, to overcome the stress of travel is the health-related "stress reduction & meditation" category with 81% growth.

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Image adapted for email from data.ai source
 

Read the full story from data.ai
 
 
 
 
Digital Health
Telehealth & Medicare Advantage highest satisfaction
Source: JD Power

JD Power compiled their various satisfaction reports and looked at how digital fares across four offerings. Telehealth won for web access and surprisingly Medicare Advantage won for mobile (though telehealth was close).

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Image adapted for email from JD Power source
 

Read the full story from JD Power
 
 
 
 
Connected TV
CTV provides integrated campaigns
Source: DeepIntent

This report from DeepIntent looks at what is coming for CTV in 2023. The report is interesting specifically because of the quotes from industry leaders who provide context for the rapidly evolving channel. 

Our own David Leitner, Managing Director, Klick Media, is quoted in the report (hey, I know that guy! -Ed.).

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Image adapted for email from DeepIntent source
 

Really, the only quote you need is Leitner's (excessive -Ed.) but if you want to see the other industry experts grab your copy.


Read the full story from DeepIntent
 
 
 
 
Creativity
Form over function... no... forms with function
Source: Contentsquare

Creating the best forms for your sign up or doctor discussion guide can seem simple but it's not. This best practices document from Contentsquare hits all the high notes for good form design.

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Image adapted for email from Contentsquare source
 

All of the topics in the report are:

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Tell the user what to expect

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Progressively explain the form as you go

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Keep interactions small and give feedback

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Track and show progress to goal

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Be clear about optional fields

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Use the right input fields

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Ensure accessibility

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Allow users to go back and keep CTAs disabled until all information is in

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Auto-suggest when you can

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Avoid a calendar for DOB, it's long

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Be clear about requirements, especially for passwords

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Validate the form right away, don't wait for the end

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Spend time on error messages

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Help users recover from errors

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Ensure the forms load fast

 

Read the full story from Contentsquare
 
 
 
 
Mobile
Mobile and more mobile for loyalty programs
Source: eMarketer

Pharma marketers can use this insight as a proxy for our own engagement efforts as we don't really have "loyalty" programs per se. However, when consumers want to deeply engage with a brand they want mobile.

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Image adapted for email from eMarketer source
 

We wish they had specified mobile web vs. mobile app because we feel that app would dominate but the consumer sentiment is clear: interact with me on mobile. 


Read the full story from eMarketer
 
 
 
 
Market Research
No politics at the dinner table, please
Source: Pew Research

Overall across 19 countries social media is seen as a net positive for democracy. However, it comes with both positive and negative influences.

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Image adapted for email from Pew Research source
 

The answers to this PEW survey varied wildly across countries. This doesn't mean that social is used less in those with more negative perceptions, far from it, but it does mean that marketers should remain vigilant about their content and ensure it remains apolitical.

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Image adapted for email from Pew Research source
 

Read the full story from Pew Research
 
 
 
 
 
 
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